We'll assist you through the claim process.
This guide will ask you a question and based upon your answer reveal you another concern or result.
Before you start, inspect if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You may need to supply supporting documents to advance your claim.
We'll let you understand the result of your claim. We'll send a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you think we've made an error you can ask us to evaluate our decision.
We can help if you remain in monetary hardship or require special help while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Candidate arrangement in place?
To claim on someone else's behalf you should be authorised.
The person you're declaring for must nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate plan
You need to have a plan in location to claim on someone else's behalf.
The individual you're claiming for will need to begin the process. Check out how to include a Candidate arrangement utilizing your online account.
7: Do you want to claim online?
The simplest method is to claim online.
8: You can claim over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You do not need to go to a service centre to make a claim. If you're feeling unhealthy, or require to isolate yourself in your home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to claim
To claim a payment you require a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to create one.
To connect Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these steps to link to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.
13: Create a myGov account and prove who you are to connect to Centrelink
To claim a payment you require a Centrelink online account linked to myGov. If you don't have a myGov account, it's easy to produce one.
Follow these steps.
1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you accept the terms, choose I concur.
3. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to use an unique email address. You can't utilize the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You've created your myGov account, select Continue to myGov.
After you show who you are through myGov by getting in some details about you, you'll get a CRN. We'll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some individual information and we'll examine them versus our records.
6. We'll link Centrelink to your myGov account and employment you'll then have a Centrelink online account.
7. You'll need identity details from one of these files: - present Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also need identity information from among these files:
- Australian driver licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can submit your claim, you'll need to check out a service centre to complete our identity requirements. You'll require to provide us an appropriate photo identity document along with any other documents we may ask for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you don't have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and show who you are to connect Centrelink
To declare a payment online, employment you'll need to do both the following:
- link your Centrelink online account to myGov - show your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity provider that offers the strong level Digital Identity required for Centrelink.
Download and utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your individual information, details from your identity documents and confirm your image.
Discover how to establish the myGovID app on the myGovID website.
Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your permission to share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Start in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to declare after connecting Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can apply online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers choose Begin.
- Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is connected to myGov, you can apply online.
To do this:
1. Check in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get going.
- Select Apply for JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you require to do anything else to complete your claim. We may ask you send supporting files to submit your claim.
You can finish these steps up to 13 weeks before your circumstances alter. You can then send your claim 14 days before your circumstances change. We'll call you to remind you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to declare
To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then .
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your linked services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Get begun.
- Select Apply for JobSeeker Payment and follow the triggers to finish your claim.
We'll tell you if you need to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.
22: After you claim by phone
We'll call you if we require more details.
We'll send you a letter to let you know your claim outcome. If your claim achieves success, we'll let you know:
- when you'll get your very first payment
- just how much you'll get.
23: After you declare online
After you submit your claim online, you'll get an invoice telling you:
- the ID number of your claim - the date we estimate your claim will be total.
If your Centrelink online account is connected to myGov, indication in now to track your claim online.
Check in to myGov
You can also utilize the Express Plus Centrelink mobile app.
If you don't agree with our choice call us on the Centrelink Employment Services line. If you still don't concur, you can ask us to evaluate our choice.
To do your organization with us, develop a myGov account and link it to Centrelink.
You require to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some documents to support your claim.
If you or your partner stop work, or change from full-time to casual work we'll require a Work Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.